Real Living Leads Industry with Highest Customer Satisfaction Rating Two Years Running

IRVINE, Calif.–(April 16, 2019)–Allan Dalton, CEO, Real Living Real Estate, announced that Real Living, the first national franchisor that gave clients the power to grade their customer service, received a 98% customer satisfaction rating for 2018, according to independent ratings service Quality Service Certification, Inc. (QSC). This is the second consecutive year that the Real Living Real Estate network placed well above the industry for customer satisfaction.

Through Real Living’s innovative Real Living 360 Service® program, network members ask customers to candidly rate the performance of their sales agent. QSC administers and validates these customer service satisfaction results following closed transactions for participating agents. Nearly 7,000 buyers and sellers were surveyed to measure the satisfaction of Real Living Real Estate network customers.

“It’s no surprise that the Real Living network scores so well,” said Allan Dalton, CEO, Real Living Real Estate. “Our Real Living network Lifestyle Advisors are well qualified to meet the unique needs of their customers.” Dalton added, “This distinction, plus our customized approach, puts our brand above the rest as demonstrated by the excellent results of this survey.”

In the results, a full 94% of home buyers and 91% of home sellers who worked with Real Living network sales associates reported being “very satisfied” with the results and service provided by their Real Living network real estate professional. According to the latest report from the National Association of REALTORS®, only 62% of buyers and 64% of sellers said they were very satisfied with the buying process and service provided by their real estate professional.

The survey also found that 97% of Real Living network customers surveyed said they would likely use the same sales professional in the future and would recommend the same professional to a relative or friend.

Chris Stuart, CEO, HSF Affiliates, congratulated the Real Living network for its QSC scores. “I’m so proud of our network of professionals for achieving these impressive results time after time.” Stuart added, “This record-high 98% satisfaction rating speaks to the passion and dedication of the network to provide only the very best in customer care.”

About Real Living Real Estate

Real Living Real Estate is a full-service real estate brokerage franchise company with a comprehensive and integrated suite of resources for franchisees and their sales professionals, as well as for consumers who work with them. In 2016 and 2017, Real Living Real Estate was named “Real Estate Agency Brand of the Year” in the ongoing Harris Poll EquiTrend® study; and was named “Most Loved” and “Most Trusted” real estate brand in the study in consecutive years. Real Living Real Estate earned a record 98% customer satisfaction rating for 2018, according to independent ratings service Quality Service Certification, Inc. Additionally, the Real Living brand and its innovative concepts were recognized by Entrepreneur magazine as well as by Inman News with several Inman Innovator Awards. Real Living Real Estate is a network brand of HSF Affiliates LLC, which is owned by HomeServices of America, Inc.™, a Berkshire Hathaway affiliate.



Eva Finn



CUPERTINO, Calif. (Apr. 15, 2019) – Intero, a Berkshire Hathaway affiliate and wholly owned subsidiary of HomeServices of America, Inc., today announced that Brian Crane has been promoted to the role of chief executive officer and John Thompson has been named president of company.

One of the original founders of the company, Crane is a real estate veteran whose decisive leadership and collaborative approach have been integral to the year-over-year growth for which Intero is best known. Over the course of his 17-year career at Intero, Crane has held a number of positions and most recently served as Senior Vice President of Strategic Relationships and manager of the Los Gatos office.

Also, effective immediately, John Thompson will take on the role of president and report to Brian. A founding member and former owner of the company, John has led Intero’s strategic planning and growth initiatives, as well as managed its day-to-day operations. Most recently, John was Chief Culture Officer and before that he managed the Los Altos office.

“I am humbled and honored by this promotion,” said Crane. “I look forward to leading Intero to new levels of growth and performance with the best and brightest professionals in the business – our outstanding agents, experienced leadership team and talented employees.”

“Brian and I have worked together since we founded the company,” said Thompson. “He has a deep understanding of the real estate business and I couldn’t be more excited to be playing a key role in this transition.”

“Brian and John make a great team,” said Gino Blefari, CEO of HomeServices. “I am confident that their extensive experience, fresh perspective and exceptional leadership qualities will help guide Intero into the future and position the agents for even greater success.”

“Brian and John are the right leaders to ensure that Intero is well-positioned for future growth,” added Ron Peltier, HomeServices’ executive chairman. “On behalf of HomeServices, we look forward to working with them in the months and years to come.”


About the Intero® Brand:

Intero, a Berkshire Hathaway affiliate and wholly owned subsidiary of HomeServices of America Inc., serves Northern California with 18 offices throughout the greater Silicon Valley. The Intero Franchise network is comprised of 55 affiliates located in Alabama, California, Nevada, Tennessee and Texas. The company is headquartered in California’s Silicon Valley.

Find more information about Intero at Find more information about HomeServices at





Derek Overbey

(650) 537-8566