To our valued business partners, worldwide employees and agents, and customers:

Amid the uncharted waters of this worldwide COVID-19 pandemic, first and foremost, your well-being and safety is our primary concern. At HomeServices of America, our focus is on keeping our employees, agents and customers, healthy and safe while continuing to manage real estate transactions. The importance of a safe and secure home has never been more recognized than it is right now.

While continuing to operate our business, you can be assured that we are adhering to the guidelines set forth by the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO), local and national real estate associations and local authorities in each of the markets that we serve.

Our 43,000 agents and more than 7,000 employees are doubling down on our commitment to continue to provide an exceptional customer experience, even as we navigate during these challenging times. Our family of homeownership services—brokerage, mortgage, title, insurance, property management and more—work together in helping buyers and sellers through this unprecedented crisis. And, because our Lending, Title and Escrow services are considered Essential Business Exceptions, they are able work on-premise, following CDC and WHO guidelines, as well as in virtual locations to ensure we deliver a safe and smooth real estate experience for our valued customers. 

Examples of our reinforced collaborative initiatives during the COVID-19 pandemic include:

• Ensuring strong layers of cyber-related defenses to ensure that all confidential and proprietary customer information is safe and secure
• Leveraging our digital technology to help home buyers and sellers connect with the right home for their families by providing virtual home showings and open houses
• Augmenting our technology by elevating home marketing through social media platforms to promote listings digitally as appropriate
• Conducting as much of the real estate transaction virtually. For example, remote closings and notarizations are being implemented.

We recognize that these are unprecedented, turbulent and stressful times. More than any other real estate company, HomeServices of America’s complete offering of brokerage, mortgage, title and insurance homeownership services together with our unparalleled financial strength and stability will make new home ownership not just a dream, but a possibility during these extraordinary months.

We are proud to have a world-class leadership team and the finest and most experienced real estate professionals from around the country in our organization. By working together as a team, company and a community, we are confident we’ll come through this crisis stronger and more resilient than ever.

Be safe and be well.